Beyond cost-saving: Indian GCCs become value centres, driving innovation
India’s Global Capability Centers (GCCs) are evolving from cost-saving units into strategic Global Value Centres, driving innovation and generating revenue for parent firms. With greater autonomy in decision-making and technology adoption, GCCs focus on emerging skills like AI, data science, and cybersecurity. Talent competition is managed through training and career pathways, while cities like Kochi and Bhubaneswar emerge as key hubs.
